Jurnal Hospitaliti

KEDISIPLINAN KARYAWAN DAN PENGARUHNYA TERHADAP KUALITAS KERJA PADA MANADO QUALITY HOTEL

2023-12-11T14:49:40+07:00

The aim of this research is to analyze, measure and explain employee discipline and its influence on work quality at the Manado Quality Hotel. In this research, the techniques used were observation, surveys and interviews. The sampling method was taken at random or random sampling and the analysis method used was simple linear regression analysis where the variable (X) Employee Discipline and the variable (Y) Work Quality with the equation Y'=a+bX and correlation coefficient analysis to calculate how strong the relationship is. between variable (X) and variable (Y).
The final results of this research after carrying out simple linear regression analysis calculations obtained an equation where Y' = 3.46 + 0.98 and vice versa. Determinant coefficient r2 = 0.4624 or 46.24%. This shows that there is a strong influence on work quality, 46.24% and 53.76% are changes in variables caused by factors that are not researched, such as management policies and employee work system settings.

PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN TAMU DI MANADO QUALITY HOTEL

2024-01-31T20:39:41+07:00

This study aims to determine the effect of service quality and price on guest satisfaction at Manado Quality Hotel. Guest satisfaction is an important factor in the hospitality industry because it can affect hotel reputation. The research method used is quantitative method with multiple linear regression data analysis techniques. The population in this study were guests at Manado Quality Hotel, with a sample of 30 people. The results showed that service quality has a significant effect on guest satisfaction at Manado Quality Hotel. Aspects such as staff friendliness, responsiveness to guest requests, room cleanliness, and the quality of hotel facilities have a positive impact on guest satisfaction. In addition, price also affects guest satisfaction. Prices that are reasonable and in accordance with the quality of service provided can increase guest satisfaction. Based on these findings, Manado Quality Hotel pays attention to and improves the quality of service provided to guests. Employee training in friendliness, responsiveness, and cleanliness can increase overall guest satisfaction. In addition, hotel management needs to consider pricing strategies that are competitive and in accordance with the value offered to guests. This research contributes to understanding the factors that influence guest satisfaction at Manado Quality Hotel. By understanding the effect of service quality and price, the hotel can take steps to improve guest satisfaction.

PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN TAMU DI MANADO QUALITY HOTEL

2023-12-09T11:23:57+07:00

This study aims to find out how the Effect of Service Quality and Facilities on Guest Satisfaction at Manado Quality Hotel. The research method used is quantitative method, with multiple linear regression data analysis techniques. The population in this study were hotel guests, with a sample of 30 guests at Manado Quality Hotel. The results of the study proved that the Quality of Service and Facilities had a positive and significant effect on Guest Satisfaction with a regression coefficient value of 3,225 and a significance of . This shows that the higher the Quality of Employee Service, the higher the Guest Satisfaction. The facility has a positive and significant effect on Guest Satisfaction with a regression coefficient value of 8.738 and a significance of 0.000. This shows that the better the facilities available at the hotel, the better the Guest Satisfaction will be. Quality of Service and Facilities has a significant influence on Guest Satisfaction with an F-count value of 161,471 and a significance of 0.000. This shows that the better the Quality of Service and Facilities, the more Guest Satisfaction will increase. The conclusion of this study is that the Quality of Service and Facilities has a significant influence on Guest Satisfaction at Manado Quality Hotel. The advice given is that Manado Quality Hotel must provide good service in accordance with applicable Standard Operating Procedures and Complete some of the Facilities needed by Guests to increase guest satisfaction during the stay.

PENGARUH KUALITAS PELAYANAN PASTRY SECTION TERHADAP MINAT BELI TAMU DI SINTESA PENINSULA HOTEL

2023-12-09T11:10:51+07:00

This study aims to determine the Effect of Pastry Section Service Quality on Guest Buying Interest at Sintesa Peninsula Hotel Manado. The research method used is the Quantitative Method, with data analysis techniques Simple Linear Regression. The population in this study were hotel guests, with a sample of sixty guests at the Sintesa Peninsula Hotel Manado. The results of the study prove that the Pastry Section Service Quality has a positive and significant effect on Guest Buying Interest with an F-count value of 53.975 and a significance of 0.000. This shows that the better the quality of service, the more guests' buying interest will increase. The conclusion of this study is the quality of service and has a significant influence on the Buying Interest of Guests at Sintesa Peninsula Hotel Manado. The advice given is that Sintesa Peninsula Hotel Manado maintains or improves the quality of its services so that guests have a high buying interest in the services that have been provided, and always update and arrange facilities at Sintesa Peninsula Hotel Manado.

PENGARUH KUALITAS PELAYANAN BELLBOY TERHADAP KEPUASAN TAMU DI HOTEL NOVOTEL MANADO

2023-12-09T11:28:00+07:00

The purpose of conducting this research is to analyze the influence of bellboy service on guest satisfaction at Manado Novotel Hotel. In this research, the writer used a quantitative research method with two kinds of sources in collecting the data. That is the primary source and secondary source. In an analysis of this research, the writer used a simple linear regression formula. The primary data was derived from the questionnaire’s distribution to the sample of 30 respondents who were hotel guests in the Manado Novotel Hotel. The secondary data was derived from various internet sources, books, and journals. The result of this research shows that the quality of service has a significant impact on guest satisfaction both variables have a positive and powerful impact. When the quality of service increases, so will guest satisfaction.

MODEL PENGEMBANGAN PAKET TRAINING BAGI KARYAWAN PENYEDIA JASA AKOMODASI DI KABUPATEN MOROWALI UTARA PROVINSI SULAWESI TENGAH

2023-12-09T11:19:34+07:00

Hotels are one of the main destinations for guests not only because of the management used but the service strategy for guests is very important, namely how to impress customers with the service provided by employees. The question for us is whether it is true that the level of customer comfort and satisfaction is determined by hotel class? That the higher the class of the hotel, the more satisfied customers are? The question above can be said to be correct and it can also be said to be wrong, because it can be said that one of the factors that plays the most role in customer satisfaction and comfort is the service they receive when using hotel facilities, so in this case it can be said that the completeness of hotel facilities and service support provided The goodwill of the employees will have a good impact on customer satisfaction and the image of the hotel itself in the eyes of customers. In North Morowali Regency itself there are several inns, hotels and motels which are still lacking in terms of service.